Potential Telephone Outage
The Practice is having a new telephone system installed over 13 -15 May 2019. There may be some disruption to the normal telephone service during this time, especially in the period 1130-1400hrs on Tuesday 14 May when the lines are switched to the new system. Please also bear with us while staff become familiar with the new system. We apologise in advance for any inconvenience
IMPORTANT NOTICE - Pregabalin and Gabapentin
The classification of Pregabalin and Gabapentin is changing. With effect for 01 April 2019 these drugs will be classified as Schedule 3 Controlled drugs; this changes the rules on how they are prescribed.
Any prescriptions issued for medicine issued before 19 Mar 2019 must be presented to a pharmacy before 01 Apr 2019. They will no longer be valid after this date
These drugs will no longer appear as repeat drugs on your records – we are in the process of changing this now.
After 19 Mar 2019, we will NO longer be able to send these prescription electronically to the pharmacy – this may change in time, but not yet.
All prescriptions for these medicines will need to be signed for at reception and patients will need to produce proof of ID when signing. Patients unable to collect their own prescriptions will need to provide written authorisation in order for another named person to collect the prescription for them – that named person will need to bring proof if ID.
Prescriptions produced for these drugs after 19th March will only be valid for 28 days.
Patient Care Advisors
Our reception team have all recently been participating in 'signposting' training as a move towards becoming Patient Care Advisors. The purpose of this is to be able to help better direct patients to the most appropriate service or clinician.
We misuse an awful lot of appointments when patients are not booked in with the most appropriate person. Eg ordinarily a patient with a new cough or a cold doesn't need to see a GP but would be better served by going to the local pharmacist; a blood pressure check is better performed by a healthcare assistant, and a cytology screening test is better done by a nurse rather than a GP, continuation sick notes and prescription requests do not always need a GP appointment and medication reviews can very often be carried out by our own clinical pharmacists..
We need to try and use the highly qualified and experienced GPs for more complex health needs rather than minor self limiting conditions.
When you book an appointment the reception team may now, under the instructions of the GP, ask you for some basic information so that they may direct you to the most appropriate service/clinician. The reception team, in doing this are not prying and are bounds by exactly the same rules and regulations regarding your confidentiality as the doctors and nurses. We appreciate this might be a change that some patients are not wholly comfortable with but we ask that you cooperate so that we can make the best use of the resources and appointments we have. Thank you for your cooperation.
Your Patient Participation Group Needs you
Boultham Park Medical Practice Patients Participation Group needs you!
The Patient Participation Group (PPG) at Boultham Park Medical Practice is a forum for the views of patients registered at the Practice to be presented to the management team and also acts as a critical friend of the surgery. The group provides patients' ideas for improvement to the practice and supports the Practice in its aims to achieve a high level of patient care. It does so by providing a sounding board for the Practice to get the views of patients while similarly enabling the group to ask questions about policies & procedures that affect service delivery thereby ensuring that there is a patient voice in these matters.
The PPG is run by our patients for our patients. The group aims to be as diverse and inclusive as possible in all aspects eg age, sex, gender, religion, ethnicity, disability, workers/non workers, homeless etc etc in order to try and ensure the group is truly representative of all registered patients. However we do sometimes struggle to get volunteers with such diversity. Can you help?
The group is now seeking a few more members and hope that you will consider joining our current small group of dedicated volunteers. The group meets 4 times per year with the Practice Manager and one of the GP Partners. Everyone has their own experiences to draw on and you do not need any specific skills or qualifications to join us apart from an enthusiasm to contribute.
If you would like to consider joining the group, please either leave a message at reception or email the practice at email@example.com and provide a name and telephone number and quote the reference 'PPG'. Your details will then be passed to the PPG Chair or Secretary who will then make contact with you ( both are registered patients at this practice but are NOT members of the Practice staff) . In providing contact details you are consenting for your details to be passed to the PPG Chair / Sec and to be contacted by them solely in regards to the Patient Participation Group.
If you are a patient registered at Boultham Park Medical Practice and feel that you can help as a patient representative then we would very much like to hear from you.
New Telephone System
Following much representation by the Patient Participation Group, and in recognition that telephone access isn't always easy, the Practice is purchasing a new telephone system. Among other features, the new system will include call queuing and call recording. The new telephone system will be installed in Mid-May and will inevitably cause some disruption during its installation. We hope to keep this disruption to a minimum and will provide more information nearer the time
In place of our extended hours service on Saturday mornings, Boultham Park Medical Practice is now instead, in conjunction with our colleagues in our local federation of GP practices (Optimus Health Care Lincoln Ltd), offering an extended access service to patients. The revised service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.
Data Protection & Privacy
As many of you will know the new laws on data protection came into force, today 25 May 2018. These new laws govern the use of personal data. As you would expect, medical records have always been classed as sensitive personal data and in that that respect nothing changes and we take our responsibilities for the maintenance of the protection and confidentiality of your records and data very seriously.
In accordance with the new regulations we now have a new data privacy statement and a easy guide to how we use your data. These are displayed in the main waiting areas area and also here on this website.
Boultham Park Medical Practice - Data Privacy Notice
How we use your data - easy guide
National Data Opt out
The National Data Opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs. Patients who do not want their data to be used should be aware that they are responsible for opting out. Find out here how you can opt out online, by phone or in print by post.
The impact (on others) of missing your appointments
DNAs (Did not attend)
You can help us to help you get more convenient appointments. We are currently experiencing in the region of about 2000 missed appointments each year. These are 2000 appointments that in the majoriy of cases are then re-booked, in effect doubling the problem.
We do our best to make the maximum number of appointments available, and while demand exceeds supply as just about every GP practice, patients can help by only booking appointments that are really needed eg a common cold doesn't normally need a GP appointment (please try self help or your local pharmacy first). Just as important as only booking appointments that are genuinely needed, please do call us early if you are not going to make use of appointments. If we could have the 2000 appointments back that are missed each year, appointment availability would be so much easier. Please think about how you can help yourself, your fellow patients and us deliver a better service - thank you.
Bowel Cancer Screening - Don't miss out.
Are you missing out?
If bowel cancer is detected at an early stage, before symptoms appear, it's easier to treat and there's a better chance of surviving it.
To detect cases of bowel cancer sooner, the NHS offers two types of bowel cancer screening to adults registered with a GP in England:
- All men and women aged 60-74 are invited to carry out a faecal occult blood (FOB) test. Every two years, they're sent a home test kit, which is used to collect a stool sample. If you're 75 or over, you can ask for this test by calling the freephone helpline on 0800 707 60 60.
- An additional one-off test called bowel scope screening is gradually being introduced in England. This is offered to men and women at the age of 55. It involves a doctor or nurse using a thin, flexible instrument to look inside the lower part of the bowel.
Taking part in bowel cancer screening reduces your chances of dying from bowel cancer, and removing polyps in bowel scope screening can prevent cancer. It's up to you to decide if you want to have it.
Alternatively click here for more information from NHS choices which includes explanations and contact details of the Bowel screening helpline:
Call the bowel screening helpline on 0800 707 60 60
Ordering of repeat prescription.
In order to improve patient safety and help to manage GP workload we need to make some changes to the way repeat prescriptions are ordered and issued.
We need your help to make these changes.
The first change is for important safety reasons and affects how you can order your prescription. This change will come into effect as from Monday 11 September 2017. From this date we will no longer be accepting telephone or verbal requests for repeat prescriptions – only online or by written. Please read the information below carefully.
The second change will make your life easier and help to ease the workload of the GP. We would like all patients on repeat medication to nominate a pharmacy for their prescriptions to be sent to directly. This is both easier for the GP to process and means that patients will not need to come to the surgery to collect the prescription as it will already be at your nominated pharmacy waiting to be collected. An additional benefit will be that it helps reduce queuing at reception.
Please read all the information, complete the attached forms and then hand in to reception to nominate our pharmacy for us to send your prescriptions to directly and to register for online services to order you prescriptions, view your notes and see some test results.
Changes to ordering of repeat prescriptions
Online service application form
How to order prescriptions online
Links 2 Advice
Many factors contribute to personal and family well-being and can have a knock on effect to people’s health. While we are here to provide primary medical care we inevitably become aware of other sources of help that people may find useful. Regrettably we are not able to signpost patient to every advice, support group or charity on an individual basis; however, there are some places and organisations that keep up to date to with many, if not most, of these types of organisations. One particularly good source of information and advice is Lincs 2 advice:
‘Lincs2Advice is a Charitable Incorporated Organisation firmly focused on enabling people in Lincolnshire to be able to access quality support and information when they most need it. Through building a network of members we are able to signpost people to localised specific support.’
For more information go to http://www.lincs2advice.org.uk or call 0300 303 8789.
Friends and Family Test
We are participating in the NHS Friends and Family Test. This is an ongoing survey to find out whether or not, following their latest interaction with the surgery, our patients would recommend us to their friends and family.
The survey is a simple yes/no answer but with the opportunity to also provide us details of why you would or would not recommend us. Simple questionnaire cards are available at reception and we also have a similar on-line facility available through this website.
As part of the initiative to provide better support to patients the practice now provides a named GP for all of our patients. The named GP is, where necessary and appropriate, responsible for coordinating a patient's care with other health professionals involved in delivering that patients' care. Having a named GP at our surgery does not mean that you cannot see any of our of other GPs/health professionals. Please ask at reception to find out who your usual/named GP is.
Patient Participation Group
The minutes of the latest PPG meeting are attached here.
Any one wishing to join the PPG will be welcomed - please just ask at reception.