Appointment availability is something we monitor regularly and is always an area of interest to patients and we would like to thank all of our patients who turn up for their appointments on time. To help patients remember appointments, we offer an sms reminder service - please ask at reception for details
We have previously agreed with the patient participation group that minimising the number of appointments lost through patients who 'did not attend' (DNA) prebooked appointments is a priority. 'DNA' appointments are expensive and effectively lost instead of being offered to someone else with a more urgent problem. By letting us know in good time that appointments are no longer required helps us to: offer these to someone else; improve access to the GPs and nurses, and helps to reduce appointment waiting time.
Please be courteous to our staff and to your fellow patients and let us know in advance if you no longer need your prebooked appointment. Please help us to help ALL of our patients. Thank you
Appointments outside of normal working hours
Particularly helpful to working patients, your GPs provide a limited number of appointments outside of normal opening hours. However, we prefer not to disappoint so it's important to stress that this time is for pre-booked appointments only. We are not open for normal service at these times. Although available to all, we would respectfully encourage our non-working patients to avoid these times where possible. Our extended surgery hours are held on Saturday mornings.