MORE INFORMATION:

Non NHS Work:
Listed below are services for which fees are payable:

Private Medicals
Pre-employment medicals
Fitness for sporting activities medicals and certificates
Private medical care forms
Some vaccinations
Passports and various other documentation
Private certificates
HGV Medicals

This list is not exhaustive. Please allow at least 15 working days for completion of private certificates and reports. An up-to-date list of charges is displayed in reception.

Choose & Book:
Choose and Book is one of the first initiatives by the NHS to allow patients to be more involved in taking decisions and making choices about their healthcare. If a doctor refers you for secondary care, you will be informed of your choice of hospital/ healthcare provider.

Chaperones:
During your appointment with a doctor or nurse you are welcome to ask for a chaperone. This will usually be one of the nursing team, however if a nurse is unavailable another staff member can chaperone with your agreement.

Medicines Management Scheme:
The practice has joined up with the local Moorland Pharmacy to provide the Medicines Management Scheme. Telephone 01522 682200.

You can obtain advice on common complaints from a pharmacist and they will prescribe your medication on our behalf without you waiting to see a doctor.

The scheme covers most minor ailments, for example; indigestion, heart burn, stomach upset, diarrhoea, constipation, sore throat, headache, earache, temperature, nasal congestion, hay fever, head lice, thrust, and unprotected sexual intercourse.

Access to Medical Records:
All patients have the right to see what is kept on their medical records. If you want to view your record, please make a request with the Practice Manager. You are also entitled to receive a copy of the information you have seen, please note that a small charge may be made for the administration and time involved.

Should your doctor decide that seeing your records might put your health at risk, you may only be shown part of your records or your request may be declined.

Sharing your information:
In some instances, you may be receiving care from other people as well as the NHS. We may need to share some information about you with them, so that we can all work together for your benefit. Anyone who received confidential information about you from us is under a legal duty of confidence. Unless there are exceptional circumstances, for example, when the health or safety of other is at risk, we will not disclose your information to third parties without your permission.

We will only give your relatives, friends and carers information if you want us to.

You may ask us to share your health record with agencies, e.g. solicitors, insurance companies, we will only do this with your written consent, and you may ask to view this information before it is provided.

Patient Confidentiality:
The doctors and staff have a legal duty to maintain the highest level of confidentiality about patient information. Unless there are exceptional circumstances, for example, when the health or safety of others is at risk, we will not disclose your information to third parties without your permission.

In certain circumstances we are required by law to report information; however our guiding principle is that we are holding your records in strict confidence.

The practice is registered for both data protection and Freedom of information. If you require any additional information please ask to speak to the Practice Manager.

Carers:
We are interested in identifying carers, especially those people who, whatever their age, may be caring without help or support. We know that carers are often "hidden" looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating for the carer. Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a Carer, you are also entitled to have your needs assessed by Social Services. A Carer's Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also looks at the needs of the person you care for. There is no charge for an assessment. Click here to download a Carers Identification Form.

Complaints, Compliments and Suggestions:
Should you wish to make a complain then please ask to speak to our Practice Manager, Michael Ibbotson. He will record your complaint in writing and ensure that it is fully investigated. If you are unable to resolve your complaint through the practice complaint procedures you may contact the complaints team at Lincolnshire Shared Services (address at the back of this leaflet).

Patient Survey:
We will undertake an annual Patient Satisfaction Survey called IPQ - Improving Practice Questionnaire, the questions are set by CFEP UK Surveys, Exeter. The patients complete the questionnaire whilst in the practice anonymously and seal them in an envelope which are sent directly to CFEP UK. The results of these surveys are then sent to the practice and a comparison is made with previous years and with other medical practices nationally. This information is shared with the Lincolnshire Primary Care Trust and our patients. A copy of the latest report is available via reception.

Click here for survey results.

Patient Responsibility/ obligations:
We aim to maintain a high standard of care but with over 8800 patients registered at the practice it is necessary for all patients to work with us.

You should always notify the surgery should you need to cancel or rearrange your appointment as soon as you are aware you cannot attend to allow re-booking for our other patients.

If a doctor or nurse has asked you to return for another appointment or to be reviewed it is important that you make a new appointment and remember to attend.

Remember an appointment is for one person only.

Wherever possible patients are expected to attend the surgery and turn up for their appointment. Genuine housebound and seriously ill patients have a right to a home visit when necessary.

We expect patients to extend to staff the same courtesy that is given to them.

Violence and Aggression:
The Partner at Boultham Park Medical Practice re-affirm their commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that causes hurt, alarm damage or distress.

Appropriate action will be taken by the practice which may involve removal from the practice list and/or involvement of the police.

Removal from the Practice:
When you move out of our area you need to register with a more local practice. If you do not register elsewhere we will write to you and inform you that you need to re-register. If you still do not register with a local GP you will be removed from our list and could find yourself without a GP.

Non Attendance for Appointments:
Patients who do not attend for two appointments without notifying us that they are not attending prior to the appointment time will receive a letter from the Practice. If a patient does not attend again following the warning letter (ie. the third missed appointment) they will be removed from the practice list.

How to change your details:
If you have moved house, or got married, changed your name or changed your home telephone/ mobile number please let the practice know.

This ensures any confidential information, such as hospital appointments, do not go to the wrong address.

Please ask at reception for a change of information slip or click here to download a form to complete.

Please note that if you are changing your surname official documentation, such as a marriage certificate, needs to be seen before we are able to change your medical record.